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Before Ordering 5

• What payment methods are accepted?
• Is my personal and payment information secure?
• Which currency will I be charged in?
• How do I use a discount or promo code?

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After Placing an Order 6

• What should I do if I didn’t receive my confirmation email?
• Can I change or cancel my order?
• Can I update my shipping or contact details?
• Can I add or remove items from my order after placing it?

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Shipping 8

• Where does my order ship from?
• Where do you deliver to?
• How much is the shipping cost?
• How long will delivery take?

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Return and Refund 11

• How long is the return period?
• What is 100-day happiness guarantee?
• How do I start a return?
• Is there a restocking fee for returns?

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Exchange 2

• Can I exchange an item in my order?
• Can I exchange an item I received as a gift?

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Warranty 3

• What's the warranty?
• What should I do if I received a defective or damaged item?
• How do I submit a warranty claim?

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General Q&A 9

• How to choose the camera?
• Does it actually work? Is the photo&video quality good?
• Are the toy cameras real 12MP, 32MP and even 48MP?
• Are there games in the camera?

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Model C 6

• What age is Model C good for?
• How to use the lanyard-USB-charging 3-in-1 cable of Model C?
• How to reset the Model C camera?
• How to attach the lanyard to Model C camera?

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Model K 4

• What age is Model K good for?
• How to use the lanyard-USB-charging 3-in-1 cable of Model K?
• How to reset the Model K camera?
• How to replace memory card?

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Model P 13

• What age is Model P good for?
• How to reset the Model P camera?
• Where do I order extra printing paper rolls?
• How to install memory card?

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FAQ 8

• How to choose the camera?
• Where do we deliver to?
• How long is delivery time?
• Return and refund policy

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