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Frequently Asked Questions
Shipping within Canada
Shipping within USA
Shipping to International Destinations
Are there games in the camera?
Does it actually work? Is the photo&video quality good?
Are the toy cameras real 12MP, 32MP and even 48MP?
Do I need to purchase battery for the camera?
How to choose the camera?
All Support Topics
Order and Payment
Placing an Order
4
Is the payment secure?
What payment methods do you accept?
How do I know whether or not my order has been placed successfully?
How do I know when my order is shipped?
Modify an Existing Order
3
Can I edit or cancel my order?
I forgot to add my discount code. What shall I do?
Can I change my shipping and/or contact information?
Payment
4
What payment methods do you accept?
When will I be charged for my order?
Is my payment secure?
Do I have to pay taxes and/or customs fees?
Shipping and Delivery
Shipping Fees and Delivery Times
3
Shipping within Canada
Shipping within USA
Shipping to International Destinations
Delivery Zones
2
Can you ship anywhere in Canada?
Can you ship anywhere in the US?
General Shipping Info
5
Can you ship to a PO Box?
What happens if I'm not home upon delivery?
How long does it take before you ship the order?
Who's your carrier?
See all 5 articles
Questions About Products
General Q&A
9
How to choose the camera?
Does it actually work? Is the photo&video quality good?
Are the toy cameras real 12MP, 32MP and even 48MP?
Are there games in the camera?
See all 9 articles
Model C
5
What age is Model C good for?
How to use the lanyard-USB-charging 3-in-1 cable of Model C?
How to reset the Model C camera?
How to replace memory card for Model C?
See all 5 articles
Model K
4
What age is Model K good for?
How to use the lanyard-USB-charging 3-in-1 cable of Model K?
How to reset the Model K camera?
How to replace memory card?
Model P
14
What age is Model P good for?
How does WiFi + App wireless transfer work for Model P?
How to reset the Model P camera?
Where do I order extra printing paper rolls?
See all 14 articles
Returns and Exchange
Return
1
What is your return policy?
Exchange
1
What is your exchange policy?
Warranty
1
What is your warranty?
FAQ
FAQ
8
Shipping within Canada
Shipping within USA
Shipping to International Destinations
Are there games in the camera?
See all 8 articles
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