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Frequently Asked Questions
How to choose the camera?
Where do we deliver to?
How long is delivery time?
Return and refund policy
Are there games in the camera?
Does it actually work? Is the photo&video quality good?
Are the toy cameras real 12MP, 32MP and even 48MP?
Do I need to purchase battery for the camera?
All Support Topics
Order and Payment
Before Ordering
5
What payment methods are accepted?
Is my personal and payment information secure?
Which currency will I be charged in?
How do I use a discount or promo code?
See all 5 articles
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After Placing an Order
6
What should I do if I didn’t receive my confirmation email?
Can I change or cancel my order?
Can I update my shipping or contact details?
Can I add or remove items from my order after placing it?
See all 6 articles
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Shipping, Return, Exchange, and Warranty
Shipping
8
Where does my order ship from?
Where do you deliver to?
How much is the shipping cost?
How long will delivery take?
See all 8 articles
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Return and Refund
11
How long is the return period?
What is 100-day happiness guarantee?
How do I start a return?
Is there a restocking fee for returns?
See all 11 articles
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Exchange
2
Can I exchange an item in my order?
Can I exchange an item I received as a gift?
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Warranty
3
What's the warranty?
What should I do if I received a defective or damaged item?
How do I submit a warranty claim?
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Questions About Products
General Q&A
9
How to choose the camera?
Does it actually work? Is the photo&video quality good?
Are the toy cameras real 12MP, 32MP and even 48MP?
Are there games in the camera?
See all 9 articles
View all questions
Model C
6
What age is Model C good for?
How to use the lanyard-USB-charging 3-in-1 cable of Model C?
How to reset the Model C camera?
How to attach the lanyard to Model C camera?
See all 6 articles
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Model K
4
What age is Model K good for?
How to use the lanyard-USB-charging 3-in-1 cable of Model K?
How to reset the Model K camera?
How to replace memory card?
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Model P
13
What age is Model P good for?
How to reset the Model P camera?
Where do I order extra printing paper rolls?
How to install memory card?
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FAQ
FAQ
8
How to choose the camera?
Where do we deliver to?
How long is delivery time?
Return and refund policy
See all 8 articles
View all questions
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