• Within 1 hour of purchase:

    The fastest way to update your information is to cancel your order and place a new one. Click the “Cancel” button on your order confirmation page or in your confirmation email.

  • After 1 hour:

    Contact us at support@kiimento.com. If your order hasn’t been processed by our warehouse yet, we may still be able to make changes.

    Orders are usually processed within 1 business day.

  • After your order has shipped:

    Once you’ve received a tracking number, please contact the carrier directly for any address changes.

    kiimento (formerly Kidamento) cannot modify or cancel orders after shipment.