100-Day Happiness Guarantee

At Kidamento, we're confident you'll love our cameras. That's why we offer a 100-day happiness guarantee on eligible camera bundles purchased through our online store. If you're not completely satisfied, you can return the product within 100 days of purchase for a full refund. We cover return shipping costs for customers in mainland USA and Canada.

Eligible Products:

  • Camera + book bundles
  • Camera + silicone bag bundles
  • Camera + silicone bag + book bundles

Kidamento monitors returns to identify potential misuse or abuse of our return policies and reserves the right to refuse service at its discretion.


Standard 30-day Return

For products not covered by the 100-day happiness guarantee:

  • Return period: You may return or exchange undamaged and unaltered items within 30 days of the purchase date.
  • Free return: Available for cameras, camera bags, and books within mainland USA and Canada. We provide a prepaid return label.
  • Accessories: Returns for USB cables, microSD cards, refill paper sets, and similar items are accepted, but you must cover the return shipping cost.
  • Condition requirement: Items must be returned in original packaging with all accessories. Products damaged due to negligent packaging during return may receive a partial or no refund.
  • Shipping costs: Premium/express shipping fees are non-refundable. If you opt for a refund, the cost of premium/express shipping will be deducted.


Initiating a Return

Visit our return portal kidamento.happyreturns.com to initiate the return process.

You can always contact us for any return question at support@kidamento.ca.


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Certain types of items cannot be returned, like Extended Warranty or shipping fees. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and make a separate purchase for the new item.


European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@kidamento.ca.