We don’t offer direct exchanges at this time, but we’ll make sure it’s easy for you to get the item you want.
If you’ve just placed your order, you can cancel it within 1 hour on the order confirmation page and place a new order with the correct item. After that, your order is automatically sent to our warehouse for fulfillment.
If your order hasn’t shipped yet, please contact us as soon as possible at support@kidamento.com to request an exchange. We usually respond within 1 business day, though occasionally your order may ship before we can process the request.
Once your order has shipped, we’re unable to make changes. In that case, you can return the original item and place a new order for the one you’d like. Our Return & Refund Policy will apply.
