Once we’ve received and inspected your return, we’ll notify you about the approval status of your refund.

If approved, your refund will be automatically issued to the original payment method used at checkout within 10 business days.


Please note that your bank or credit card provider may need additional time to process and post the refund.


If more than 15 business days have passed since your refund was approved, please contact us at support@kiimento.com, and we’ll be happy to help.