Your package will either be shipped from our own warehouses in Santa Fe Springs, CA and Chicago, IL or from a partner's warehouse within US, depending on your address to ensure the most efficient delivery.
Our typical processing and shipping time for your parcel is within 48 hours.
Please be aware that delays can occur due to holidays and unforeseen events, especially during the Black Friday and Christmas seasons. ORDER EARLY to ensure on-time delivery.
Once your order is processed, we hand parcels to couriers for delivery. Once an order is with the courier, it is out of our control. We are not responsible for delays, loss, or damage due to the courier or any other factors beyond our control. We cannot change or redirect the parcel. Please contact the courier directly if you have any special inquiries.
We utilize third-party tracking systems to track orders. If the website states that your order was delivered, we will consider it as such. However, in the event of a courier error, if the province/state, city, or postal code from your tracking number does not match your inputted shipping details, we will offer a replacement parcel.
