Holiday Return Window and Warranty Extension: If you make a purchase between October 17, 2023, and December 24, 2023, your return period will be extended until January 24, 2024. Additionally, if you buy an eligible bundle that qualifies for our 100-day happiness guarantee, the return period is further extended to April 3, 2024. The standard 6-month product warranty commences on December 25, 2023, and its duration will begin counting down from that date.
We want to ensure you are 100% happy. Once your package has arrived, we encourage you to open and check to make sure that the items that we made meet your requirement. Try your items as soon as possible without damaging the box or packaging if possible.
If you are not 100% satisfied with the quality of your purchase, you can return or exchange your undamaged/unaltered items within 30 days of the purchase date.
Kidamento covers return shipping costs and provides you with a pre-paid return label if you are in the mainland USA and Canada.
Free return only applies to Kidamento's camera products and does not apply to accessories, this includes but is not limited to USB cables, microSD cards, refill paper, and so on. If you want to return accessory products, we will provide our return address and you are responsible for the return shipment.
Please note, we only accept full returns on unused, undamaged product that has their original packaging intact. Products negligently packaged and returned damaged will be subject to a reduction of refund or no refund at all.
Premium/Express shipping costs, Kidamento Care shipping protection are non-refundable. If you receive a refund, premium/express shipping and Kidamento Care will be deducted from your refund.
We always strive to make your return experience hassle-free and handle your return in the most timely fashion possible.
To initiate the return, please visit the return portal to get started.
*Kidamento monitors returns to identify potential misuse or abuse of our return policies, and reserves the right to refuse service to anyone.